Delivery Timelines
Orders placed before 6pm on a business day will be dispatched the same day. The majority of orders arrive the next business day.
We will normally despatch goods by courier or first class post to the UK mainland excluding any area separated by water (‘UK Mainland’) from the mainland (delivery to the Scottish Highlands and Islands may take longer).
Delivery Charges
| Orders Under £50 |
Standard £4.95 delivery charge |
| Orders Over £50 |
Free Delivery |
| Temperature Controlled orders |
£9.95 |
| *Please note any orders under £50 containing both temperature controlled and non-temperature controlled items will only be charged the £9.95 delivery fee. |
A carriage charge of £4.95 (inc VAT) will be applied to all orders with a total invoice value lower than £50.00. Any orders containing temperature controlled items will incur a shipping charge of £9.95 and are not eligble for free delivery regardless of threshold met. This is to comply with temperature controlled delivery guidelines.
Temperature-Controlled Deliveries
Some products including many medicines and toxin require specialist temperature-controlled delivery to ensure the integrity and safety of the products. We take safety and compliance very seriously, going above and beyond to ensure all of our products reach you in perfect condition and at the optimum temperature. Our focus on MHRA compliance ensures the safety of your business and most importantly your patients. We use dedicated temperature-controlled couriers, delivery days may vary depending on postcode. Please see our Service list to check the service days in your area.
Please note, if not listed, your postcode is unaffected and is subject to normal delivery days.
Order tracking
You will continue to receive email updates from the carrier on your order or you can check our order tracking page. You can access this tracking page through the link in our website header, you will need your username and the Web ID from either your Order Acknowledgement or Order Status email.
You can also visit the tracking page via the ‘Deliveries’ or ‘Document History’ section under ‘My Account’. Under Document History simply select the relevant order, click ‘Show’ and then select ‘Track My Order’.
For offline orders you can still track the progress of your delivery via the ‘Document History’ under ‘My Account’ on the website.
Prices
All prices on this website are excluding VAT unless otherwise stated.
