No one likes to receive complaints; however, we cannot always satisfy everyone and therefore need to have a robust process in place to deal with complaints effectively. The complaints handling policy provides comprehensive details on how best to approach complaints and avoid escalation externally where possible. There is guidance on how to write complaint letters within the policy and a template log for recording complaints has also been included so that you can track the status of complaints efficiently

Documents Contain -

• 1. Complaints Handling Policy
• 2. Complaints Log Book

“Once purchased please allow 2 working days to receive this bundle electronically. All documents can be personalised easily by inserting your own logo in the spaces provided”.